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We are unable to ship any orders until AFTER the 3rd October due to the move. You can still place your order and it will be shipped just after the 3rd. If you have any questions please email us using the details on our contact page. 

Terms & Shipping

Shipping Times

Shipping times vary depending on the product ordered and availablity of the live insects. Generally orders are shipped within 14 business days of the payment for the order, but can take 30 days. We will notify you if your order will not be shipped within 14 business days via email. 

We do not accept responsibility for delays or lost delivery of orders when delivery details have not been completed correctly by the customer, or if tracking has not bee selected for your item at check out. We will not accept responsibility for delays in delivery due to issues with transport or customs.

Notification that your order has been shipped

You will rceive an email notification once your order has been shipped. 

Urgent Orders

If you have an urgent order, please call or email us to let us know. We will do our best to get it to you on time.

Hot Weather

In times of extreme heat, we may hold back your order until the weather has cooled down. This is to ensure that your order arrives safely and that you have the best experience possible. 

Items Broken During Transport

We do our best to package all of our products so that they arrive safe and sound to you, however on occasion some of the more fragile items can break. Unfortunately we can not replace items broken during transport.

International Shipping

We can not ship live invertebrates outisde of Australia. 

Returns

We can accept returns if the product is not as described, but due to the nature of our products we can not accept returns if you have made the wrong choice. We appoligise for any inconvenience caused.

Payments

We accept PayPal, cheque, money order or direct bank deposit for Australian customers. 

Privacy

We absolutely will not give or sell your contact information to anyone. Your contact details will only be used by our staff to process your order and send you special information (including news letters if you would like)

Edible Bug Shop: 5 Hyland Rd, Greystanes NSW 2145 
Australia
(PLEASE NOTE WE DO NOT HAVE A PHYSICAL STORE ADDRESS and only accept online sales) 
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